Shipping policy

At The Zombie Crawler, we're committed to delivering your order quickly and reliably.

Processing time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping times

Estimated delivery time is 5–10 business days after your order has been processed and shipped. Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control. Please allow the full estimated delivery window before reporting a package as not received.

International orders

For international shipments, delivery may take longer and can be subject to customs clearance, import duties, or local carrier delays outside our control. Any customs or import fees are the responsibility of the customer.

Out-of-stock or backordered items

Occasionally, an item may sell out or become temporarily unavailable after you place your order. If this happens, we'll notify you by email as soon as possible with an estimated restock or shipping date. You'll then have the choice to wait for the item to ship or to request a full refund — whichever you prefer. If we don't hear back from you within 5 business days, we'll issue a full refund to your original payment method.

Tracking your order

Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way. If your tracking hasn't updated or your package appears delayed, please contact us before opening a dispute — we'll help locate your order.

Delayed or lost packages

If your package is significantly delayed or appears lost in transit, contact us at support@thezombiecrawler.com and we'll open an investigation with the carrier to locate it or arrange a replacement. Please allow us the opportunity to resolve the issue before contacting your bank.

Packages marked as delivered

If tracking shows your order as delivered but you haven't received it, please check around your delivery location and with any neighbors or household members, then contact us within 7 days. We'll work with the carrier to investigate. Orders confirmed as delivered to the address provided at checkout are considered fulfilled.

Shipping costs

Shipping costs are calculated at checkout based on your location and the shipping option selected.

If you have any questions about your shipment, please contact us at support@thezombiecrawler.com.